FAQ

What do you sell in the United States? Our catalog includes dog-waste cleanup supplies, dispensers, grooming wipes, eye and ear wipes, shampoos, deodorizers and training pads. Can I see delivery costs before paying? Checkout shows the charge and confirms any free-shipping qualification. What timeline should I expect? Normal handling is about 1–2 business days and estimated delivery takes 3–5 business days afterward; arrival is not guaranteed.

Are returns limited to faulty goods? No; we accept defective and non-defective returns and exchanges. A change of mind, personal preference or wrong selection qualifies when requested within 30 days after delivery. Preserve new, unused items in original condition, including original packaging, tags and accessories. How do I return them? Mail only after authorization, using the free return label included in the parcel; no restocking fee applies, and exchange supply depends on inventory.

What should I do about a problem? For damage, defects, an incorrect shipment, missing components or material differences from the description, provide the order number, checkout email and explanation. Product and packaging photos or video are required for damaged, defective, wrong or incomplete deliveries. How soon is a refund processed? Within 10 days after approval, using the original payment method.

Which payment choices are available? Available checkout methods include Credit/Debit Card. How can I contact you? Use the three details below. Do you use cookies? Necessary cookies and, when enabled and permitted, optional analytics and advertising-measurement tools may be used. Where is the full wording? Read the policy pages listed in the footer.